Will you match a price on an item/s from a competitor?
We have received quite a few enquiries about price matching other stores.
The answer is yes we do!
Subject to these Terms and Conditions:
- The competitor has to have stock of that item or it needs to be in stock at the local distributor.
- The competitor must be a South African store – no overseas stores.
- You need to mail us the link to that or supply us with an official quote.
- The price matching only applies to brand new products – NO OEM/Second hand/Stripped parts.
- The competitor’s offer cannot be part of a special promotion or deal or loyalty program.
- The competitor needs to be an accredited store with our local suppliers and also be VAT registered.
What type of shipping do you offer?
R150 Courier via Economy Shipping, under 2kg volumetric weight (NORMALLY 48 – 72 hours delivery, FROM DATE OF SHIPPING, depending on the outlying area/s)
This shipping method is available country wide. Shipping to outlaying towns/city’s may take longer than 72 hours.
R395 Overnight Courier, under 2kg volumetric weight (24 hours delivery, FROM DATE OF SHIPPING, excluding outlying area/s)
This shipping method is only available to main areas. Excludes shipping to outlaying towns/city’s. EXCLUDES ANY BULKY ITEMS and/or any product indicated on the website as “SHIPS IN 3-5 WORKING DAYS”. Shipping to outlaying towns/city’s may take longer than 72 hours.
Courier is FREE for orders above R1500, delivered to your delivery address (48-72 hours delivery, FROM DATE OF SHIPPING, depending on the outlying area/s – shipping to outlaying towns/city’s may take longer than 72 hours.) via Economy Shipping. Note, ensure the Free Shipping option is selected during Checkout. EXCLUDES ANY BULKY ITEMS.
Collection at our Warehouse is FREE.
Wheelsets, Trainers, Forks, Framesets, Bicycles and other Bulky Items can only be send with the R395 courier option or can be collected. Normal shipping rates do not apply to these items. Free Shipping or Overnight Courier not applicable to these Bulky Items. This shipping method must be selected when ordering wheelsets/trainers/framesets for courier delivery – normally 48 -72 hours door to door delivery FROM DATE OF SHIPPING. Rate is calculated per item. Shipping to outlaying towns/city’s may take longer than 72 hours.
Please Note: All orders will be processed as soon as possible, provided we have the item/s in stock and on hand. Some items might show in stock on the website, but we might not have it readily available and have to be ordered in resulting a delayed shipping date. Some items will have a “Ships in 3-5 working days” notification on the website as these will be shipped from another warehouse and not always directly from the Durbanville warehouse.
The items below are excluded from the Shipping Options above. The following charges apply (free shipping not applicable to these Bulky Items), the rate is calculated per item:
Framesets, Wheelsets, Forks, Trainers and Other Bulky Items
PLEASE NOTE EVOBIKES RESERVES THE RIGHT TO USE SAPO FOR OUTLYING AREAS SHOULD COURIER FEES BE PROHIBITIVE
How long does shipping/delivery take?
Depends on the type of shipping you select and the delivery address, as outlying areas will take longer to deliver. Normally Courier Door to Door takes between 48 – 72 hours to deliver, FROM DATE OF SHIPPING, depending on the outlying area – shipping to outlaying towns/city’s may take longer than 72 hours. Refer to Shipping Options above.
Once your Order is shipped, an email notification will be sent to you with a tracking number.
We are reliant on the accuracy of the stock availability at our suppliers and other warehouses. Should the ordered item not be in stock, the shipping & delivery time is extended according to the delivery to our warehouse.
Some items will have a “Ships in 3-5 working days” notification on the website as these will be shipped from another warehouse and not always directly from the Durbanville warehouse – refer to Shipping Options above.
IMPORTANT detail for the Courier Deliveries
Please ensure that you provide the correct delivery (shipping) address, preferably your physical address at work.
Ensure someone is available at the delivery address to receive and sign for your parcel (for all courier deliveries).
We use third party couriers and therefore cannot be held responsible for late deliveries or non-deliveries due to persons not available at delivery address or due to circumstances out of our control. In such cases, non-deliveries will go back to the Courier Distribution Center and re-scheduled for delivery on another day.
The Courier will under NO circumstances be able to contact you to confirm availability or delivery time. They follow a specific delivery route and non-availability will lead to a non-delivery and re-scheduling for delivery on another day. If after this, the delivery is still unsuccessful, it will be returned to Evobikes and the client will have to pay for a re-delivery.
Can I collect?
For collections at the Warehouse, you will receive an email confirmation that your Order is ready for collection.
You are more than welcome to visit us once you receive your confirmation to collect your item/s from our Warehouse at Unit 6 Stonewood Business Park, Cape Town. A map & GPS co-ordinates are available on our Contact Us Page.
What do I do if I have received a damaged, defective or wrong item?
What is your Return Policy?
The item/s need to be returned to Evobikes within 7 days after it was delivered to you. Return it with a copy of your Invoice, the reason for the return, in the original product packaging, unused/not fitted and it must be in a re-saleable condition.
We would recommend that you return your items via Courier. You will be responsible for the cost of returns. We will examine the returned goods and notify you within a reasonable period of time.
If the item is returned as a result of our error (damaged, defective, wrong item sent, etc), Evobikes will arrange and pay for the collection of the item from you with our Couriers.
Also refer to our Return Policy page together with more information about Warranties.
Also, refer to the EVOBIKES TERMS AND CONDITIONS together with the EVOBIKES BLACK FRIDAY AND CYBER MONDAY TERMS AND CONDITIONS which will apply.
Please note that all customer requests to be refunded will have a 10% handling fee deducted for wasted costs (Banking Cost/Settlement Cost/Refund Cost/Shipping Cost).
PLEASE NOTE: The authorised distributors of some of these products is under no obligation to honour the manufacturer’s guarantees/warrantees or to provide aftersales service. Evobikes and our international suppliers will still carry the normal warrantees/guarantees of these products, of which some may be “conspicuous”, for the duration of its warranty as well as providing after-sales service. (In accordance to CPA s25-2).
What are your Operating Hours?
Our Operating hours are from 09h00 until 17h00 during weekdays. Please note we are closed on Saturdays and Public Holidays.
What type of payment options are available to me?
All transactions are encrypted using appropriate encryption technology – providing secure online payment facilities.
Payment methods offered on our Website via PayGate are:-
- Credit Card – Visa and MasterCard (we may require additional information in order to authorise and/or verify the validity of payment – delivery will be withhold until the additional information is received & authorisation is obtained by us for the amounts. If we do not receive authorisation your order for the Goods will be cancelled.
- you warrant that:
- you are fully authorised to use the credit card supplied for purposes of paying for the Goods.
- your credit card has sufficient available funds to cover all the costs incurred as a result of the services used on our Website;
- Instant EFT (via SiD Secure Instant EFT) ;
- Evobike Vouchers;
More about SID – Secure Instant EFT
SiD allows you to pay directly from your bank account, without needing a credit or debit card to complete the payment.
Real-time payment confirmation.
- Select the SiD payment method.
- Select your bank.
- Log into your Internet Banking. (No login details are stored by SiD)
- Review the pre-populated payment details and approve payment.
Refer to this Video for more information.
More about Mobicred
Mobicred is a revolving credit facility which allows you to shop at participating online retailers with no link to a credit card or bank account.
NOTE: You first need to visit the Mobicred website & complete an Online Application :
Apply & receive approval for a revolving credit facility directly with Mobicred.
When checking out on our website, choose Online Payment and then the Mobicred option
You will pay the instalments to Mobicred.
Mobicred – The smarter way to pay for what you want today!
Refer to this video for more information. https://youtu.be/kJae7IGUMcc
Do you offer Gift Vouchers?
Yes we do. Find more detail here:
What are your banking details?
Direct bank deposit or electronic funds transfer (EFT):
Payment for the full amount must be made within 48 hours of placing your order.
Use the Order Number as your payment reference.
Account Name: RAWTECH
Acc Number: 1039091601
Branch Code: 103910
Email proof of payment to firstname.lastname@example.org within 48 hours.
Failure to adhere to this, will unfortunately result in a cancellation of your order.
Terms & Conditions are also applicable as stated on these pages.
Refer to our Shipping page for detailed information.
Refer to our Returns Policy page for more detailed information.
Terms & Conditions
Refer to our T’s & C’s page for more detailed information.